You see, I am a fixer, a doer, a helper. When I encounter a customer, I want to help them with their need. But in our procedure, I am to send the customer to him first.
I have not gotten that right a few times. OK, let's say several times. Alright: a lot of times.
My colleague made an astute observation. He stated: It's the way you are hardwired. "Good point," I told him, but no excuse.